So, right-click on your printer and select Update driver. Depending on your system configuration and printer connection, you may need to select Other devices, Universal Serial Bus controllers, or simply the Printers section. Launch the Device Manager and locate your printer. Make sure you’re running the latest printer drivers on your computer. Right-click on the app, go to Properties, click on the Compatibility tab, and run the app in compatibility mode for Windows 8.1.
That might explain why the scanning errors occur shortly after installing the latest Windows 10 updates. Some minor incompatibility issues might occasionally arise on the latest Windows 10 versions. The app was developed on older Windows versions. Several users solved this problem by running the HP app in compatibility mode for Windows 7 or 8.1. Follow the on-screen instructions to fix the device.
Launch the tool, hit the Start button, and select the problematic printer or scanner.First, you need to download the tool from HP and then run the HPPSdr executable file.The HP Print and Scan Doctor for Windows is a handy tool that helps you detect and repair various issues preventing your HP devices from running properly. How Do I Fix “An Error Occurred When Scanning” on HP Printers? Run the Print and Scan Doctor Let’s see how you can quickly troubleshoot scanning issues on HP devices. You need to follow the instructions to fix it.If you own an HP printer or scanner, or an all-in-one device, you may have occasionally come across unexpected scanning errors. A cross X indicates that there is a problem with the printer.Exclamation An exclamation mark indicates that the test failed and was skipped.A wrench spanner means that the problem was found and fixed.A checkmark indicates that your printer has passed.Step 5: The result of each test is as follows:
Step 4: Choose Fix Printing or Fix Scanning according to the problem you encounter, and then follow the instructions on the screen. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry. Step 3: After the download and installation are complete, HP Print and Scan Doctor will open. Step 2: Follow the on-screen instructions to install HP Print and Scan Doctor. Go to this address to download the package of HP Print and Scan Doctor. Step 1: Turn on the printer and load plain paper into the main tray. Read More How to Download & Use HP Print and Scan Doctor
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